Introduction

Health Books UK Ltd, operating under the platform name Cetra for Vets, provides a range of services and resources tailored for veterinary professionals.  
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Cetra for Vets is an innovative digital platform designed to provide pet owners with comprehensive, reliable, and up-to-date educational resources. We want to empower veterinary professionals and individual pet owners with the knowledge and tools needed to ensure the health, happiness, and well-being of pets.

Before you begin using Cetra for Vets, please take a moment to read and understand our General Terms and Conditions. These terms outline the rules and guidelines for using our digital platform, and they are designed to ensure a safe, respectful, and productive environment for all users. By accessing or using Cetra for Vets, you agree to comply with these terms and conditions, which form a binding agreement between you and Cetra for Vets.

By maintaining a subscription with Cetra for Vets, you acknowledge and agree to these terms and conditions.

Copyright Overview

We have made substantial investments in the quality of our resources, and we strictly prohibit the copying or unauthorised use of any portion of these materials. Any breach of this policy may result in the immediate termination of your access to the platform, and we reserve the right to pursue legal action as deemed necessary.

By accessing any resources from Cetra for Vets (whether via free or paid plans), you agree to the following:

✅ You may use resources for personal and / or direct pet owner education and share resources directly with your clients using the platform's in-built sharing feature (this is applicable for our Professional plan subscribers only).

❌ You must NOT reproduce or share any resource with others in any form outside of your direct client interaction, including the screenshotting and printing of any content.

❌ You must NOT host or in any other way share our resources directly with others.

❌ You must NOT use any product for commercial purposes, and you must not alter the digital versions of our products in any way.

❌ You must NOT use any product or resource to train, validate, test, or otherwise model any artificial intelligence application, or upload any product or resource to any such system or platform.

Free Trial Terms
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Upon signing up for Cetra for Vets, you will be granted a 14-day free trial, which is offered at no cost and with no obligation. During this trial period, you will have full access to our Professional Plan services without the need to provide any payment information at the time of registration.

By registering for the trial, you agree to these terms and acknowledge that failure to select your plan and provide payment details at the end of the trial period will result in the termination of your access to Cetra for Vets' services.  

Student Plan Terms
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Our Student Plan is designed for single-user access and provides unlimited access to our content at an affordable rate. By selecting the Student Plan, you will receive unlimited access to all educational materials throughout your subscription.

Whilst subscribed to the Student Plan, sharing, distributing, printing or screenshotting of any handouts is strictly prohibited. Violation of these terms may result in the termination of your access to the platform, and we reserve the right to pursue legal action if necessary.

Introductory pricing offers for the Student Plan are available only for the first six months of your subscription. After this period, your subscription fee will automatically adjust to the standard rate in effect at the time of your initial sign-up. The pricing applicable to your subscription will be determined and secured on the day of your registration.

Please note that when you sign up for the annual Student Plan, the introductory offer will be locked in for a full 12 months, ensuring consistent pricing throughout your subscription.

Professional Plan Terms
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Our Professional Plan is designed for single-user access and provides unlimited access to all of our features, including the ability to digitally share handouts. Please be aware that when sharing handouts, we, Health Books UK Ltd do not hold or store any client information, ensuring your privacy and that of your clients.

While subscribed to the Professional Plan, the screenshotting and printing of any handouts is strictly prohibited. Any violation of this policy may result in the immediate termination of your access to the platform, and we reserve the right to pursue legal action if necessary.

Introductory pricing offers for the Professional Plan are available only for the first six months of your subscription. After this period, your subscription fee will automatically adjust to the standard rate in effect at the time of your initial sign-up. The pricing applicable to your subscription will be determined and secured on the day of your registration.

Please note that when you sign up for our annual Professional Plan, the introductory offer will be locked in for a full 12 months, ensuring consistent pricing throughout the first year of your subscription.  

Clinic Plan Terms
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Our Clinic Plan is tailored for use by up to five users under a single clinic account. Each of the additional four users will need to register with a unique email address and must be invited to join the account by the master admin user.

The master admin user holds exclusive authority to modify practice details and update the clinic logo. Additionally, any personalisation of shared content libraries will be managed solely through the master admin account.

While the Clinic Plan allows for the addition of individual users, if you plan to add more than two extra users, we strongly recommend contacting us directly to explore our best available offers and ensure your plan is optimised for your clinic’s needs.

While subscribed to the Clinic Plan, the screenshotting and printing of any handouts is strictly prohibited. Any violation of this policy may result in the immediate termination of your access to the platform, and we reserve the right to pursue legal action if necessary.

Introductory pricing offers for the Clinic Plan are available only for the first six months of your subscription. After this period, your subscription fee will automatically adjust to the standard rate in effect at the time of your initial sign-up. The pricing applicable to your subscription will be determined and secured on the day of your registration.

Please note that when you sign up for our annual Clinic Plan, the introductory offer will be locked in for a full 12 months, ensuring consistent pricing throughout your subscription.

Subscription Upgrade
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When upgrading your subscription with Cetra for Vets, the following terms and conditions apply:

Upgrade eligibility: Upgrades to your current subscription plan are available at any time during your subscription period. The new plan's features and pricing will take effect immediately upon completion of the upgrade process.

Proration of fees: Any applicable fees for the upgraded plan will be prorated based on the remaining time in your current billing cycle. The adjusted amount will be charged immediately, and future billing will reflect the new subscription rate.  

Commitment term: Upgrading your subscription may result in a new commitment term, depending on the nature of the upgrade and the selected plan. Any previous commitment terms will be superseded by the new terms associated with the upgraded plan.  

Introductory pricing: If you are upgrading from a plan with introductory pricing, the introductory offer will be void upon upgrading. The pricing for the new plan will be determined based on the rates applicable at the time of the upgrade.  

Billing authorisation: By upgrading your subscription, you authorise Health Books UK Ltd to charge the payment method on file for any prorated amounts and subsequent subscription fees under the new plan.  No downgrades or reversions: Once an upgrade is processed, downgrading or reverting to the previous subscription plan is not permitted within the same billing cycle. Should you wish to change your plan again, this will take effect from the next billing cycle, subject to the terms and conditions of the chosen plan.  

Additional users and features: Any additional users, features, or services included in the upgraded plan will be subject to the terms and conditions associated with that plan. All users added under a multi-user plan must comply with the usage terms outlined by Cetra for Vets.  

Termination rights: Cetra for Vets reserves the right to terminate your subscription or restrict access to certain features if you fail to comply with these terms or if there is any misuse of the upgraded plan's features.

Subscription Downgrade

The following terms and conditions apply when downgrading your subscription with Cetra for Vets:

Downgrade eligibility: Downgrades to your current subscription plan are permitted at any time during the billing cycle. The selected downgrade will take effect immediately. Any applicable fees for the downgrade will be prorated based on when you downgrade in your current billing cycle.

Billing adjustments: Downgrades will result in a reduction of subscription fees beginning with the next billing cycle. There will be no refunds or credits issued for the current billing cycle, even if the downgrade is requested mid-cycle.

Loss of features: By downgrading, you acknowledge that certain features, services, or access levels available under your current plan may no longer be available. Health Books UK Ltd is not liable for any loss of data, content, or functionality resulting from the downgrade of your Cetra for Vets account.
Commitment term: If your current subscription includes a commitment term, downgrading may reset or alter the term of your subscription agreement. Any changes will be communicated to you at the time of the downgrade request.  

Account adjustments: Downgrading your subscription may require adjustments to your account, including the removal of additional users, and limitations on content access. You are responsible for ensuring your account complies with the new plan's restrictions.

No reversion: Once a downgrade is processed, you may not revert to your previous plan within the same billing cycle. Any subsequent upgrades or changes will be subject to the terms and conditions of the newly selected plan.  

Termination rights: Cetra for Vets reserves the right to terminate your subscription or restrict access to services if you fail to comply with these terms or if the downgrade results in misuse of the platform.  

Automatic renewal: Your downgraded plan will be subject to automatic renewal under the terms and pricing in effect at the time of renewal unless you cancel your subscription in accordance with our cancellation policy.  

Annual plans: By opting to pay for our plan annually, you agree that downgrades will not be permitted until your renewal window opens. Once the renewal window is open, you will have the option to select a different plan that better suits your needs.

Subscription Cancellation

The following terms and conditions govern the cancellation of your monthly or annual subscription with Cetra for Vets:

Cancellation notice: To cancel your subscription, you must provide notice of cancellation through the Cetra for Vets platform (www.login.cetravets.com). Cancellations will take effect at the end of your current billing cycle. Failure to provide timely notice may result in continued billing for an additional period.
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Effective date: Upon receiving your cancellation request, your subscription will remain active until the conclusion of the current billing cycle. No refunds or credits will be issued for any unused portion of the subscription period.

Annual subscription commitments: If you cancel an annual subscription before the end of the commitment term, no refund will be provided for the remaining months. Your subscription will continue until the end of the current annual period, at which point it will not be renewed.
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Monthly subscription commitments: For monthly subscriptions, cancellation requests must be submitted before the start of the next billing cycle to avoid being charged for the upcoming month. Your subscription will remain active until the end of the current month.

Auto-renewal: Subscriptions are subject to automatic renewal unless cancelled prior to the renewal date. Cancellation of your subscription will prevent future charges but will not affect the current billing cycle.

Termination of access: Upon the effective date of cancellation, access to all features, content, and services provided under your subscription will be terminated. Health Books UK Ltd is not responsible for any data loss or inability to access content following the cancellation.

Outstanding balances: Health Books UK Ltd reserves the right to pursue any unpaid amounts through appropriate legal channels.

Reactivation: If you wish to reactivate your account after cancellation, you may do so by subscribing to a new plan. Previous rates, features, and promotional offers may not be available upon reactivation.

No reversals: Once a cancellation request is processed, it cannot be reversed. Any subsequent re-subscription will be treated as a new subscription and subject to the terms and conditions in effect at that time.

Account Deactivation

The following terms and conditions govern the deactivation of your account with Cetra for Vets:

Account deactivation request: You may request to deactivate your account at any time by following the procedures outlined in our platform or by contacting our support team.  

Effective date of deactivation: Upon submission of a deactivation request, your account will be deactivated with immediate effect, however, you will still be charged until the end of your billing cycle.
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Impact of deactivation: Deactivating your account will result in the immediate loss of access to all features, data, and content associated with your account. You acknowledge that any data stored on the platform may be permanently deleted and will not be recoverable after deactivation.

Outstanding obligations: Any outstanding fees, charges, or obligations associated with your account must be settled in full prior to deactivation. Health Books UK Ltd reserves the right to retain your account information until all financial obligations are satisfied.

Reactivation: Should you wish to use our services again, you will be required to log in with your existing email address, however, you will need to start a new plan subscription and will be subject to the current terms, conditions, and pricing.

Subscription termination: Account deactivation will automatically terminate any active subscriptions or service agreements associated with your account. No refunds, credits, or prorated amounts will be issued for any unused portion of the subscription period.

Permanent Account Deletion

Account deletion request: You may request the permanent deletion of your account by following the procedures outlined on Cetra for Vets or by contacting our support team. Such requests must be submitted by the account holder or an authorised representative.

Data retention period: Upon receiving a deletion request, your account and all associated data will be marked for deletion. We will retain your data for thirty (30) days from the date of your request. During this period, your account will be deactivated, and you will no longer have access to our services.

Permanent deletion: After the 30-day retention period, all data associated with your account will be permanently deleted from our systems. This data will not be recoverable under any circumstances. You acknowledge and agree that once the deletion process is completed, all data, content, and information associated with your account will be irreversibly erased.

Account access during retention period: During the 30-day retention period, you may request to cancel the deletion process and reactivate your account. Once the retention period has expired and the deletion process has begun, reactivation will not be possible.

Outstanding obligations: Any outstanding fees, charges, or obligations must be settled prior to initiating the account deletion process. Cetra for Vets reserves the right to retain certain account information until all financial obligations are fulfilled.

Termination of services: Account deletion will terminate any active subscriptions, service agreements, or licenses associated with your account. No refunds, credits, or prorated amounts will be issued for any unused portion of the subscription period.

Legal and regulatory compliance: Health Books UK Ltd may retain certain information beyond the 30-day period if required to comply with legal, regulatory, or contractual obligations. Such retention will be conducted in accordance with applicable laws and regulations.

Third-party services: If your account is linked to third-party services or integrations, those connections will be severed upon the initiation of the deletion process. It is your responsibility to manage any such connections prior to requesting deletion.

Finality of deletion: By requesting the permanent deletion of your account, you acknowledge and agree that this action is final and cannot be undone. Any future use of our services will require the creation of a new account, subject to the then-current terms and conditions.  

Failed Payments

The following terms and conditions apply in the event of a failed payment for your monthly or annual subscription fees with Cetra for Vets:

Payment obligations: By subscribing to Cetra for Vets, you agree to ensure that the payment method on file is valid, up-to-date, and has sufficient funds to cover the subscription fees. Failure to meet your payment obligations may result in service interruptions or account suspension.

Failed payment notification: In the event that a payment fails to process, you will be notified via the contact information provided in your account. You will be required to update your payment details or resolve any issues with your financial institution within seven (7) days of receiving the notification.
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Account suspension: If payment is not successfully processed within the specified period, Health Books UK Ltd reserves the right to suspend your account and restrict access to all services and features. Access will only be restored upon successful collection of the outstanding payment.

Late fees and penalties: Health Books UK Ltd may impose late fees or penalties for any payment not received by the due date. These fees will be added to your outstanding balance and must be paid in full before your account can be reactivated.

Automatic retry: Health Books UK Ltd may, at its discretion, attempt to automatically retry the payment using the payment method on file. You will be notified of any such attempts and any subsequent successful or failed transactions.

Termination of services: Continued failure to resolve outstanding payments may result in the termination of your subscription and the permanent closure of your account. Any data or content associated with the account may be permanently deleted and will not be recoverable.

Collection actions: Health Books UK Ltd reserves the right to pursue collection actions for any outstanding amounts, including engaging third-party collection agencies or initiating legal proceedings. You will be responsible for any additional costs incurred in recovering unpaid fees.

Reactivation: Should your account be suspended or terminated due to failed payment, reactivation may be possible upon settlement of all outstanding balances. Reactivation will be subject to current subscription rates and terms, which may differ from those in effect at the time of your original subscription.  

Failed Payments

The following terms and conditions apply in the event of a failed payment for your monthly or annual subscription fees with Cetra for Vets:

Payment obligations: By subscribing to Cetra for Vets, you agree to ensure that the payment method on file is valid, up-to-date, and has sufficient funds to cover the subscription fees. Failure to meet your payment obligations may result in service interruptions or account suspension.

Failed payment notification: In the event that a payment fails to process, you will be notified via the contact information provided in your account. You will be required to update your payment details or resolve any issues with your financial institution within seven (7) days of receiving the notification.
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Account suspension: If payment is not successfully processed within the specified period, Health Books UK Ltd reserves the right to suspend your account and restrict access to all services and features. Access will only be restored upon successful collection of the outstanding payment.

Late fees and penalties: Health Books UK Ltd may impose late fees or penalties for any payment not received by the due date. These fees will be added to your outstanding balance and must be paid in full before your account can be reactivated.

Automatic retry: Health Books UK Ltd may, at its discretion, attempt to automatically retry the payment using the payment method on file. You will be notified of any such attempts and any subsequent successful or failed transactions.

Termination of services: Continued failure to resolve outstanding payments may result in the termination of your subscription and the permanent closure of your account. Any data or content associated with the account may be permanently deleted and will not be recoverable.

Collection actions: Health Books UK Ltd reserves the right to pursue collection actions for any outstanding amounts, including engaging third-party collection agencies or initiating legal proceedings. You will be responsible for any additional costs incurred in recovering unpaid fees.

Reactivation: Should your account be suspended or terminated due to failed payment, reactivation may be possible upon settlement of all outstanding balances. Reactivation will be subject to current subscription rates and terms, which may differ from those in effect at the time of your original subscription.  

Fair Use Policy

This fair use policy governs the use of Cetra for Vets, which includes access to handouts and other materials (“Content”) hosted on Cetra for Vets. By accessing or using Cetra for Vets, you agree to comply with this policy, as well as any other applicable terms and conditions.

Permitted use: You are granted a non-exclusive, non-transferable, limited right to access and use Cetra for Vets and its Content for educational and informational purposes. Our Content may be shared digitally, provided that such sharing is done in accordance with the guidelines set forth in this Policy and is intended for the benefit of clients, colleagues, or other parties as permitted by your subscription plan.

Prohibited use: The following activities are strictly prohibited under this Policy:

Commercial exploitation: You may not sell, license, or otherwise commercially exploit our Content.
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Unauthorised distribution: Sharing our Content with individuals or entities outside of the permitted scope of your subscription plan is prohibited.
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Modification: You may not alter, edit, or create derivative works based on our Content without prior written consent from Cetra for Vets. Editing of Content can only happen when completed inside of Cetra for Vets (www.login.cetravets.com) via our customisation tool
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Mass distribution: Our Content may not be distributed in bulk or through mass distribution channels, including but not limited to public forums, social media platforms, or email lists, unless expressly authorised by Cetra for Vets.  


Intellectual property rights: All Content provided on Cetra for Vets (www.login.cetravets.com) is the intellectual property of Health Books UK Ltd. Your use of the Content does not grant you any ownership rights. All rights not expressly granted in this Policy are reserved by Cetra for Vets.

Monitoring and Enforcement: Cetra for Vets reserves the right to monitor your use of the Cetra to ensure compliance with this Policy. Any use of Cetra for Vets that violates this Policy may result in the suspension or termination of your access, and Health Books UK Ltd may take legal action to enforce its rights.  

Access and distribution rights: Upon termination of your subscription or failure to remit payment for the Cetra for Vets service, you will immediately lose all access to and rights to distribute, share, or use any content provided by Cetra for Vets. All licenses and permissions previously granted will be automatically revoked. Any continued use, distribution, or access to Cetra for Vets content without a valid, paid subscription is strictly prohibited and may result in legal action.

Copyright Policy

All digital content, handouts, materials, and resources provided by Cetra for Vets (hereafter referred to as "Content") are protected by copyright law and are the intellectual property of Health Books UK Ltd or its licensors. Unauthorised use, reproduction, distribution, or modification of this Content is strictly prohibited. 

‍Authorised use: You are granted a limited, non-exclusive, non-transferable license to access and use the Content solely for your personal or professional use, as specifically allowed by Health Books UK Ltd. This license does not grant you any ownership rights to the Content.  

Restrictions on use: You may not: Reproduce, publicly display, print or prepare derivative works based on the Content without prior written permission from Health Books UK Ltd.  Share or distribute the Content to third parties, including posting on websites, social media, or file-sharing platforms, without explicit authorisation.  Use the Content for commercial purposes, including resale or distribution, without a separate agreement or license from Health Books UK Ltd.  

‍Educational and professional use: If the Content is provided for educational or professional use, you may only distribute or share it with clients, or team members in accordance with the terms provided. Any redistribution beyond this scope requires written consent from Health Books UK Ltd.  

‍Violation of terms: Any unauthorised use of the Content may result in immediate termination of your access to our services, and you may be subject to legal action, including claims for damages.  

‍Reporting Infringements: If you become aware of any unauthorised use or distribution of our Content, please report it to Health Books UK Ltd immediately.  

‍Changes to policy: Health Books UK Ltd reserves the right to update or change this copyright policy at any time. Continued use of our services after any changes constitutes your acceptance of the new terms. 

For any questions regarding the use of our Content or to request permissions, please contact Health Books UK Ltd. 

Accessibility Statement 

Health Books UK Ltd are committed to ensuring that Cetra for Vets is accessible to everyone, including individuals with disabilities. We strive to provide an inclusive user experience by following accessibility best practices. 

‍Ongoing efforts:  We are continuously working to improve the accessibility of Cetra for Vets to ensure that all users can easily navigate, interact with, and enjoy our platform. On Cetra for Vets you should be able to: 

- change colours, contrast levels and fonts using browser or device settings 
- zoom in up to 270% without the text spilling off the screen 
- navigate most of the website using a keyboard or speech recognition software 
- listen to most of the website using a screen reader 

We’ve also made the website text as simple as possible to understand.  

‍Feedback: We actively seek feedback from our users, including those with disabilities, to identify areas where we can improve accessibility.  

‍Ongoing improvements We recognise that accessibility is an ongoing process, and we are committed to continual improvement. We conduct regular audits of our software and update our practices in line with the latest accessibility guidelines. 

‍Contact us: If you encounter any accessibility barriers while using our platform or have suggestions for improvement, please contact us: 

Email: hello@cetravets.com 
Phone: +44 (0) 207 193 3108 
Address: Health Books UK Ltd, Birchgrove Crosswood, Aberystwyth, SY23 4AT 

We take your feedback seriously and will respond promptly to address any concerns or inquiries.